Strategies for Success:
Motivating Local SHIP Sites

Jo Murphy understands firsthand the importance of motivating local SHIPs to succeed. When Jo became Executive Director of MMAP, Inc. (the Michigan SHIP), she set out to address some of the frustrations she experienced during her nearly ten years as a Regional MMAP Coordinator.

As a Regional Coordinator, Jo was often troubled by the lack of feedback she received from the state MMAP office. Jo couldn't tell whether her SHIP was pulling its weight or lagging behind the fleet. She was also sometimes discouraged by a lack of communication and transparency between the state and local SHIP offices. So, when Jo became Executive Director, she seized the opportunity to turn the tide.

In the following Q&A, Jo describes the strategies she used to motivate her SHIP sites for success. You can use these strategies at your SHIP too. If you have questions, you can contact Jo at (517) 886-1242 or jo@mmapinc.org.

• Q&A: Jo Murphy, Executive Director, Michigan Medicare/Medicaid Assistance Program, Inc. (MMAP)
• Tool: Michigan Regional Benchmark Status Report