Conference Calls

You can now listen to HAP's conference calls at your convenience.

Simply click on the topic that interests you and listen to HAP staff and your SHIP colleagues discuss timely topics and clever solutions—all at your convenience. No special software is required.

If you have trouble with this new feature, or have a conference call topic to suggest, please contact us at shiphelp@hapnetwork.org.

HAP conducts monthly conference calls to engage SHIP personnel and their partners on important and newly emerging Medicare and related issues affecting seniors. SHIP and aging network personnel are able to participate in the calls by calling a toll-free number. If you are a staff member or volunteer in a SHIP state or local program, please Join the HAP Community to receive announcements of future calls.

If you have suggestions for topics for future calls, please contact us at shiphelp@hapnetwork.org or 202-737-6340.

Upcoming Conference Call

July 23, 2008: SHIP to SHIP: Prepare for Long-term Care

Past Conference Calls

June 18, 2008: SHIP to SHIP: New Funding, New LIS Outreach Opportunities
The Medicare, Medicaid, and SCHIP Extension Act of 2007 (MMSEA) provided an extra $15 million to SHIPs for Fiscal Year 2008. Since half of each state's MMSEA funding must be used to support the SHIP's LIS outreach and application efforts, this call focused on states' past, current, and future LIS outreach initiatives. On this call we shared successes and struggles with past and current LIS experiences and learned from the approaches your colleagues from the network have tried.

May 21, 2008: An Ounce of Prevention: Strategies for Outreach
This call provided an opportunity for SHIPs to share stories and discuss solutions to the following issues:

How much do you know about Medicare-covered preventive services?
When do you talk to clients about these services?
What do you think is the role of SHIPs in educating beneficiaries about these services?
What prevents you from talking about prevention?
What potential opportunities can you identify to incorporate this message into your current work?

April 16, 2008: Let's Talk Disenrollment: Resolving Enrollment Issues
This call provided an opportunity for SHIPs to share stories and discuss solutions to the following issues:

What does the disenrollment process look like on paper and in the field?
What methods of disenrollment are being used? What works? What does not work?
When is a request for retroactive disenrollment appropriate?
What is the SHIP role for retroactive disenrollments?

March 19, 2008: Everyday Communications Strategies
During this conference call, we focused on some basic communications planning concepts—

Understanding why marketing and communications are important,
Defining a realistic goal that can be achieved through communications, and
Sharing some everyday communications tactics to help you achieve your programs' goals.

February 20, 2008: SHIP to SHIP: "Activating" Your Volunteers
Across the country SHIPs depend on volunteers to perform many duties from counseling to administrative tasks. By expanding the roles volunteers can have in SHIPs, more people can be reached, more beneficiaries can be served, and more assistance can be provided. The objective of this conference call is to gain an understanding about how differing roles of volunteers can change a SHIP's needs with regard to training and reporting.

January 16, 2008: MA Open Enrollment Period: Tools, Tactics, Troubleshooting
Join others from the SHIP network to share your experiences during the fall AEP and the current MA OEP. We will discuss tools and tactics to assist beneficiaries with MA plan selection in addition to troubleshooting specific issues-- from plans' transition policies to the pharmacy POS system and from discrepancies in the plan finder to inaccuracies in enrollment data. Come prepared to share your tools, tactics, and troubleshooting experiences.

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Also Available

2007 Conference Calls

2006 Conference Calls

2005 Conference Calls

2004 Conference Calls

2002-2003 Conference Calls

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