April 1, 2010

HAP's Collaborative State Projects:
Sharing Lessons Learned

Over the past four years, HAP has partnered with 10 state SHIP programs to build their capacity to serve a diverse and growing Medicare population. Each project, called a Collaborative State Project (CSP), identified and addressed a SHIP issue or challenge, such as training or volunteer recruitment.

We've learned some great lessons through our CSP work and are excited to share them with you. Although HAP will not be initiating any new CSPs, we encourage you to adopt the CSP process to help you meet your goals in the new SHIP grant year. You can use the process to partner with a new organization, make internal changes to better serve your clients, and much more. Below are a few resources to help you plan and implement your own collaborative project:

About CSPs

• Project Summary: This document describes the seven major steps of a CSP.
  
• Project Schedule: This chart provides an overview of the 12-month project schedule including the major phases and timeline.
  
• A Practical Guide to Implementation: This document summarizes "what worked well" and the "lessons learned" in our collaborative projects. It also provides recommendations for programs that are considering implementing a new project or making a change.

Sample Documents

• Partnership Agreement: This sample Partnership Agreement between the State SHIP and another organization is a non-contractual agreement that initiates the partnership and helps ensure commitment to the project.
  
• Facilitation Guide: This sample Facilitation Guide provides a framework for the Needs Assessment and Outcomes Planning Workshop. It includes sample questions and objectives.
  
• Work Plan: This sample Work Plan provides a framework to capture and track the project objectives and activities within the allotted timeframe. It also assigns responsibility for each activity to a specific organization or participant.

We wish you much success in the 2010 SHIP grant year, and we hope these tools and "lessons learned" can help you reach your goals in the coming year! Please feel free to contact us at SHIPhelp@hapnetwork.org with questions or comments.

Sincerely,
The HAP Team

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