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In January's Issue:

HAP HAPpenings

  • HAP Team Member Heads to Nursing School
  • OEP Toolkit to Help in the New Year
  • Join Us in D.C. for Health Action 2009

CMS News

  • CMS Sets Limits on Broker/Agent Compensation for MA and Part D Plan Sales
  • CMS Releases New Chapter of Prescription Drug Benefit Manual
  • CMS Launches New 5-Star Rating System for Nursing Homes   

Interesting Items

  • Illustration Explains the Doughnut Hole
  • Get Involved: January Is National Mentoring Month!
  • States Struggle with Budget Cuts to Senior Programs
  • CBO Estimates Cost of Changes to Medicare
  • New GAO Report Assesses PFFS plans
  • Report Finds Increasing Costs in Cancer Drugs
  • CMS Supports GAO Recommendations to Amend the AEP Schedule

Best Practices

Vermont's Volunteer Manager's Toolkit

  • This Best Practice package includes steps and tools to support volunteer managers.
 

Open Enrollment Period

Try this month's quiz!

Happy New Year!

Congratulations on all your hard work during the AEP.


HAP HAPpenings

HAP Team Member Heads to Nursing School
HAP bids farewell this month to Kristi Remkus, Senior Program Manager of Outreach, who is heading to nursing school at Marymount University. Kristi has been an integral part of the HAP team and has forged many strong relationships with the SHIPs. Among her long list of accomplishments, Kristi may well be best known for the Best Practices feature on our website, a practical tool that shares what different SHIPs have learned and celebrates the many successes in the SHIP community. We wish her the very best of luck as she works to make her dream of improving the quality of health care a reality.
 

OEP Toolkit to Help in the New Year
With the New Year comes another opportunity for Medicare beneficiaries to make one, limited change to their coverage. Check out HAP’s Open Enrollment Period (OEP) Toolkit, a one-stop depot for resources, fact sheets, and quick guides to assist SHIP counselors as they counsel beneficiaries between January 1 and March 31 of the OEP.

SHIPhelp is also available to you and your SHIP program as an extra set of hands during the OEP. If you cannot find what you need in the toolkit, feel free to email us your questions or any recommendations for other tools that could be useful to your work at SHIPhelp@hapnetwork.org.

Join Us in D.C. for Health Action 2009
With budgets tight this year, we know that many of you will be unable to attend Health Action 2009. If you do plan to join us at the Mayflower Hotel in D.C., January 29-31, please email Lee Thompson at lthompson@hapnetwork.org. We'd love to see you!

 

Coming Soon!

Results from our annual SHIP Needs Survey! Learn about the top Medicare issues facing SHIPs, training priorities, and volunteer program development needs...

We welcome your comments and suggestions. Email us at SHIPhelp@hapnetwork.org.

What's HAPpening

Check out HAP's What's HAPpening Center for timely analyses of stakeholder meetings and news reports on issues that affect SHIPs and the beneficiaries you serve.

This month:

  • Briefing on recent GAO report on PFFS plans

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CMS News 

CMS Sets Limits on Broker/Agent Compensation for MA and Part D Plan Sales
On December 24, 2008, CMS issued a memo to Medicare Advantage (MA) and Part D plans to announce the results of CMS’s analysis of the plans’ proposed agent and broker compensation structures for 2009. The Medicare Improvements and Patient Protection Act (MIPPA) of 2008 directed CMS to set limits on agent and broker compensation to ensure that beneficiaries enroll in plans that best meet their needs. CMS responded in November with a revised rule and guidance to implement the MIPPA provision and explained its approach to compensation regulation. A summary of the memo follows:  

  • The national fair market value (FMV) cut-off for the initial compensation of agents and brokers is $400 for MA plans and $50 for prescription drug plans (PDP), with exceptions for MA plans in Connecticut, Pennsylvania, and the District of Columbia, where the limit is $450, and California and New Jersey with a $500 limit. 

    • Half of the PDPs and 30 percent of the MA plans submitted compensation proposals that exceed the FMV limits and need revision
  • After agents and brokers receive their initial compensation when a beneficiary first enrolls in an MA plan or PDP plan, CMS’s new rules limit their compensation to 50 percent of the first year amount when beneficiaries renew their membership in later years. 

For information on other Part C-related MIPPA changes, see our MIPPA: Key Changes to Medicare Advantage Plans resource on HAP’s website.

CMS Releases New Chapter of Prescription Drug Benefit Manual
CMS recently posted the final version of Chapter 13, Medicare Prescription Drug Benefit Manual, which includes responsibilities of the Part D Drug Sponsors, on its website.

The revised manual includes changes mandated by the Medicare Improvement for Patients and Providers Act (MIPPA) of 2008, including elimination of the late-enrollment penalty for all LIS-eligible individuals. See HAP’s MIPPA Changes Fact Sheet for a concise list of MIPPA changes that take effect January 1, 2009.

You can also check out HAP’s OEP Toolkit — a collection of handy guides and charts that summarize many of these manual updates.

CMS Launches New 5-Star Rating System for Nursing Homes 
On December 18, CMS added its new, quality rating system for nursing homes to its Nursing Home Compare website. The rating system scores nursing homes in three general areas — health inspection performance, staffing, and quality measures—to calculate an overall star rating ranging from one to five stars (five being the best). See CMS’s Five Star Fact Sheet for more information on how scores and ratings are calculated and determined.

Individuals interested in finding and comparing the quality of nursing homes in their area can use this consumer-friendly tool to help sort through the best and the worst. However, users should be aware that some of the data collected in this comparison tool are self-reported by the nursing homes, so additional research is recommended.

For more information about this new rating system, along with other helpful tips and suggested resources to consider when comparing nursing homes, check out a recent review by the National Citizens Coalition for Nursing Home Reform (NCCNHR).


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Interesting Items

Illustration Explains the Doughnut Hole
Families USA recently updated its pictorial description of the Medicare Part D doughnut hole to reflect 2009 numbers. Counselors can now use this visual tool to help walk beneficiaries through the cost-sharing amounts they are responsible for if enrolled in a Medicare Part D plan.

For this and other helpful tools, please do not forget HAP's 2009 Annual Enrollment Period Toolkit. Although the AEP is over, the toolkit contains useful information such as a fact sheet on the new MIPPA marketing rules for plans and a list of drugs that are not covered under Part D.

States Struggle with Budget Cuts to Senior Programs
The current economic crisis is significantly affecting programs for older Americans at the state level, leaving many state aging directors to make difficult choices about necessary budget-related reductions in their programs while also grappling with the sharply increased need for those same services.

A report recently released by the National Association of State Units on Aging (NASUA), The Economic Crisis and its Impact on State Aging Programs, found that the economic downturn resulted in 40 percent of surveyed states reporting an increase in the need for services provided by SHIPs. On a related note, the National Governors Association (NGA) recently predicted that based on current indicators, budget shortfalls for states will continue well into fiscal year 2010. 

Beginning in February, HAP will be working with its partners in the Medicare program and policy community to bring greater attention to the need for increased federal funding in 2010 for the entire SHIP network. If you would like more information about HAP's efforts in support of increasing federal funding for SHIPs, please contact us at SHIPhelp@hapnetwork.org.

CBO Estimates Cost of Changes to Medicare
In a recent report entitled, Budget Options, Volume 1: Health Care, the Congressional Budget Office (CBO) analyzes the fiscal and policy implications of a variety of proposed changes to the American health care system. In particular, Chapter 4 (beginning on page 35) examines the options for changing several federal health insurance systems, including Medicare. Three proposed changes to Medicare that are closely examined include:

  • Increasing the age of Medicare eligibility from 65 to 67;
  • Creating a Medicare buy-in program for individuals aged 62 to 64; and
  • Eliminating or reducing the 24-month Medicare waiting period for Social Security Disability recipients

As with all changes to the health care system, these potential changes to Medicare have political as well as economic consequences.

  • As proposed, increasing the age of Medicare eligibility would save the Medicare program $85.6 billion over ten years.
  • According to CBO's calculations, creating a buy-in program for Medicare would cost $1.6 billion over ten years.
  • Eliminating the 24-month waiting period would cost Medicare $113 billion over ten years, while reducing the wait to 12 months would cost $65 billion in the same time frame.

Since enacting each of these changes would affect more than just the Medicare budget, the CBO report goes on to examine the political and social effects as well.

Report Finds Increasing Costs in Cancer Drugs
In December, Avalere Health and the American Cancer Society Cancer Action Network (ACS CAN) released a report, Cost Sharing for Patients in Medicare, that looks at the costs and coverage of oral cancer drugs in Medicare drug plans. Costs and restrictions on these critical drugs are rising under Medicare, which raises serious implications for Medicare beneficiaries with cancer. The report findings include:

  • In 2009, the majority of plans now place brand-name oral anti-cancer drugs on Tier 4. Plans charge as much as a 33 percent co-insurance amount for drugs on Tier 4 — meaning these oral anti-cancer drugs can cost thousands of dollars per month. Since Tier 4 is often considered a "specialty tier," enrollees in such plans may not request an exception to the cost-sharing assigned to these drugs. 
  • Since 2006, many plans have begun shifting these expensive drugs to higher and higher tiers.
  • In 2009, plans have more prior authorization requirements for these drugs than in any other prior year of Medicare Part D.

More information about this report is available at the Avalere News Room.

 

 

Get Involved: January Is National Mentoring Month!
National Mentoring Month (NMM) is a time to spotlight the importance of mentors in our communities. This January, we encourage SHIPs to celebrate the mentoring program that exists within your SHIP team.

The Merriam-Webster Dictionary describes a mentor as "a trusted counselor or guide." According to this definition, all SHIP counselors are mentors as they help guide beneficiaries through the Medicare maze. Take some time this January to recognize your mentors for their contributions, particularly for their help with the recent Annual Enrollment Period. Check out a list of simple and low-cost ways to recognize mentors in your program.

Mentoring can also be a great way to support and encourage new volunteers, while still recognizing existing volunteers for their knowledge and experience. If you don't already, consider pairing new volunteers with existing volunteers to help them learn and grow as the New Year rolls on. These same principles can also apply to mentoring paid staff members, such as local SHIP coordinators. A little recognition can go a long way for your mentors during the 2009 Open Enrollment Period.

What’s your SHIP already doing?

Let us know more about your mentoring program at SHIPhelp@netowrk.org.

We’d love to share your work with the rest of the SHIP community!


New GAO Report Assesses PFFS plans
A recent report released by the Government Accountability Office (GAO) found that enrollment in Medicare private fee-for-service (PFFS) plans can often result in significantly higher costs for beneficiaries than other Medicare Advantage (MA) plans or traditional fee-for-service Medicare. Some key findings in the report include:

  • Beneficiaries enrolled in PFFS plans tended to be younger and healthier than their MA plan counterparts, but they faced greater financial risk because of the limited protections from unexpected costs and the hidden requirements around pre-notification.
  • Enrollees in other MA plans and traditional Medicare did not typically bear the same cost burden for their care.
  • Despite the recent growth in PFFS plan enrollment, beneficiaries tended to leave PFFS plans at a much higher rate, with disenrollment numbers at 21 percent compared to only 9 percent for other MA plans.

CMS is currently investigating the administrative practices of PFFS plans to ensure that beneficiaries are not incurring unexpected and disproportionate financial risk, and that plans are fully complying with what is required of them under the law.

For more information on PFFS plans and what to consider when joining an MA plan, see HAP's Making Informed Decisions booklet.

CMS Supports GAO Recommendations to Amend the AEP Schedule
In a recent report by the Government Accountability Office (GAO), Medicare Part D: Opportunities Exist for Improving Information Sent to Enrollees and Scheduling the Annual Election Period, GAO recommends amending the current AEP schedule (November 15 - December 31) "to include a sufficient processing interval to fully enroll beneficiaries prior to the effective date of their new coverage" which is January 1. This recommendation is based on findings that about "1 million beneficiaries who chose to switch prescription drug plans (PDPs) during the 2008 AEP were not fully enrolled in their new plan by January 1, 2008."

Both CMS and plan sponsors agree that an interval period would provide more time to process enrollments, and would in turn reduce any burden placed on beneficiaries, pharmacies, and plans. CMS also supports GAO's recommendations to strengthen its process to evaluate Annual Notices of Coverage (ANOCs) so that they are more user-friendly to beneficiaries. The GAO's recommendations in this report are largely based on interviews with advocates, including SHIP counselors from California, Texas, Florida, and New York, and providers.

 

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