SHIPhelp@hapnetwork.org is HAP's technical assistance service, designed specifically to meet the needs of SHIP programs across the country. SHIP team members can email SHIPhelp to ask questions related to their daily work and program needs. Questions can cover a variety of topics related to the Medicare program and SHIP program development, such as training and volunteer recruitment and management. We also welcome suggestions for resources or tools to help you better assist Medicare beneficiaries.

How can this service assist your SHIP program? Here are some key benefits of the SHIPhelp service to keep in mind:

• Accessible: SHIPhelp is available to all SHIPs at no cost.
• Timely: HAP provides customized responses to requests within two business days.
• Resourceful: Responses are research-based and provide references to specific authority language, so SHIPs can access the original sources for documentation purposes or build on current knowledge.
• Informative: Responses relevant to the entire network are developed into FAQs so useful information can be accessed by all SHIPs.

SHIPhelp allows you to share and request information and tools that will help strengthen your own programs' resources and to help build the relationships you have with other programs.

HAP responds to all requests and questions we receive at SHIPhelp - email us at SHIPhelp@hapnetwork.org. HAP looks forward to partnering with your program by offering the support and assistance your SHIP team may need!

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