Help HAP Identify and Address Issues Affecting Medicare Beneficiaries
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How to
Get Started! | To start logging issues now, please send an email to SHIPhelp@hapnetwork.org to receive a username and password for the issue collection tool. Please include the following information in your email:
- Your first and last name;
- The name of your organization;
- Your state and county; and
- Your role (i.e., SHIP director, coordinator, or counselor).
The beneficiary experiences you share are an integral part of this project and will help improve the Medicare program as a whole.
Issue Log Tutorial
Issue Log (Paper Version)
Issue Log FAQs |
The Health Assistance Partnership (HAP) has received a grant to help Medicare beneficiaries, and improve the Medicare program as a whole, by identifying the systemic issues that affect beneficiaries across the country. The project consists of three parts:
- Capturing the persistent issues frequently encountered by beneficiaries across the Medicare program
- Developing trainings and tools to help build the capacity of the SHIP network to address those issues at the individual beneficiary level
- Developing system-wide recommendations for policymakers and other influential audiences to help address the issues in order to promote long-term positive benefit for all Medicare consumers
SHIPs are a local access point to the Medicare program, and are among the first to spot the persistent issues that adversely affect beneficiaries across the Medicare program. The feedback they provide – and the issues they share with HAP – will provide the basis of the trainings for the SHIP network and the policy recommendations to improve the Medicare program.
HAP has developed a web-based tool to help SHIPs
capture information on the persistent issues.
We want to hear from you!
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