Help HAP Identify and Address Issues Affecting Medicare Beneficiaries

How to Get Started! To start logging issues now, please send an email to  SHIPhelp@hapnetwork.org to receive a username and password for the issue collection tool. Please include the following information in your email: Your first and last name; The name of your organization; Your state and county; and Your role (i.e., SHIP director, coordinator, or counselor). The beneficiary experiences you share are an integral part of this project and will help improve the Medicare program as a whole. Issue Log Tutorial Issue Log (Paper Version) Issue Log FAQs

The Health Assistance Partnership (HAP) has received a grant to help Medicare beneficiaries, and improve the Medicare program as a whole, by identifying the systemic issues that affect beneficiaries across the country. The project consists of three parts:

• Capturing the persistent issues frequently encountered by beneficiaries across the Medicare program
• Developing trainings and tools to help build the capacity of the SHIP network to address those issues at the individual beneficiary level
• Developing system-wide recommendations for policymakers and other influential audiences to help address the issues in order to promote long-term positive benefit for all Medicare consumers

SHIPs are a local access point to the Medicare program, and are among the first to spot the persistent issues that adversely affect beneficiaries across the Medicare program. The feedback they provide – and the issues they share with HAP – will provide the basis of the trainings for the SHIP network and the policy recommendations to improve the Medicare program.

HAP has developed a web-based tool to help SHIPs
capture information on the persistent issues.
We want to hear from you!

Resources

• SHIPs Helping Medicare Consumers
• Moving the AEP
• Increasing SHIP Funding