Orient & Train
Training is an essential component of a SHIP volunteer program and varies widely among the SHIP network depending on the demands and resources of a SHIP. New volunteers are exposed to an initial training program that covers a wide range of Medicare-related topics, while tenured volunteers may have ongoing training expectations that consists of both knowledge and skills-based information. More than 75% of programs require their counselors to complete a certification program.
HAP has seen that training is most successful when implemented as an ongoing process and offers several tools to support a comprehensive program for orienting and training volunteers.
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How to orient a new SHIP volunteer,
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How to build the subject matter knowledge needed to deliver SHIP services, and
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How to provide volunteers with a variety of self-learning opportunities and coaching.
| Creating a Firm Foundation for New Volunteer |
- Tool: The Volunteer Protection Act and Scope of Responsibilities
- Tool: Topics to Include in an Orientation Program
- Tool: Georgia's Volunteer Orientation and Registration Packet
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Once volunteers have been recruited, oriented, and trained for their roles, keep volunteers engaged with a variety of program management strategies or return to HAP's homepage.
